Frequently Asked Questions

• Home owners need proof of ownership
• Complete a new utility contract application
• Sign a deposit guarantee letter
• Copy of ID
• Payment of establishment fee
• Tenants must provide a copy of property lease agreement
• Complete a new utility contract application
• Provide copy of ID
• Payment of establishment
• Payment of security deposit

• Utility bill can be paid in person at City hall, 1090 E. Union St. Customers may pay with cash, paper check, money order,  and credit/debit card
• Customers may pay online at www.xpressbillpay.com
• Download the xpressbillpay app for apple devices
• Customers may pay by phone with the Interactive voice response system by calling 855-314-2095
• Customers may pay by phone with a live representative by calling 800-720-6847
• Customers can mail in payments (check and money orders only) to City of San Luis, PO Box 3750, San Luis, Az. 85349
• Customers may use our night drop box located outside of City Hall

All utility bills are due on the 28^th of each month. Should the 28^th fall on a holiday or weekend, the bill due date will be the following business day.

All or any portion of the bill not paid on due date of the month the bill is mailed or presented shall be subject to a late charge of ten percent. Should all or any portion of a bill which is outstanding remain unpaid on the 15th day of the following month, a courtesy disconnect notice will be delivered to the property stating that the bill is outstanding and payment must be made within five calendar days from date of notice. Should all or any portion of a bill which is outstanding remain unpaid five days after the aforesaid courtesy notice, a disconnect notice will be delivered to the property and that service will be discontinued

• If you have a new construction/property, you must contact the Billing and Collections division to establish a new utility service and pay for new container. Current fee is $120.00 but may change from time to time.
• If you have a broken container, please contact the Billing and Collections division. We will dispatch our personnel to check/evaluate your container and may replace it at no cost if it was damaged due to normal wear and tear. If container was damaged by customer, is lost/stolen then a $65.00 replacement fee will apply. Fee may change from time to time.

• The City of San Luis utilize an Automated Meter Reading (AMR) drive-by system that allow us to read meters from a vehicle that we drive around the city. All water meters are connected to an antenna/radio that provides the read to equipment that we carry in our vehicle during read dates. After all meter reads are collected, we retrieve the date and download it into our billing software for processing. At this point, missing reads get identified and those are collected manually.

No. The San Luis City Attorney's Office does not represent individuals in private legal matters and cannot provide any legal advice to individuals. Attorneys in the office represent the elected officials and staff, city departments, and the city's boards and commissions in the business of the city.

The State Bar of Arizona lists licensed attorneys. azbar.org

Many resources may be found at the non-profit website, AZLawHelp.org

The Arizona statutes are called the Arizona Revised Statutes and they can be found at the Arizona State Legislature Web Site.

All City of San Luis Fire Department apparatus are staffed with at least one Advanced Life Support (ALS) and one Basic Life Support (BLS) personnel, regardless of their operational classification; Fire Engine, Ladder Truck, Rescue Squad, Special Operations or Ambulance.  All apparatus carry the necessary equipment to provide ALS treatment at the scene of medical events.  Personnel assigned to apparatus other than ambulances may be utilized to assist ALS (MEDIC) ambulances with critical patients.

There may be times when all of the SLFD ambulances are committed to transporting medical patients to Yuma Regional Medical Center; sending a Fire Engine or other SLFD apparatus to a medical emergency will ensure the timely arrival of needed medical attention prior to the arrival of a distant ambulance.

Fire extinguishers, when used properly, are effective in controlling and extinguishing small fires that have not spread beyond their point of origin.  It is recommended that you purchase a fire extinguisher that is rated for use on A, B and C type fires.  This will ensure that the extinguisher that you purchase will effectively extinguish fires that can occur in your home even on charged electrical appliances.

A fire extinguisher rated as 2A:10B:C is a size that most people can operate. It allows the operator to discharge the extinguisher from a safe distance, allowing them to move closer as the fire is knocked down. Please remember that this type of fire extinguisher should not be used in grease fires, as it may spread the fire further.

Yes, you can schedule a tour of the fire station or request fire department personnel to provide a presentation. Please contact Fire Administration at 928-341-8550.  Our personnel will explain our abilities to fulfill your request, obtain the necessary information and schedule your request.

Generally, Fire Station tours for elementary school children will be about 45 minutes and focus on the facilities, apparatus, and a short (age appropriate) fire safety presentation.  Fire Station tours for children and school classes must be accompanied by enough chaperones to facilitate the tour and movement of children.  You may want to consider several visits with smaller groups to ensure the effectiveness and impact of the visit.

Other specific topics geared toward career orientation, such as fire extinguisher use or home safety, may be possible for adult audiences. Please indicate your desired topic to staff so we can evaluate whether we can accommodate your request.

Yes. The National Fire Protection Association’s National Fire Alarm Code requires home smoke detectors to be replaced when they fail to respond or have exceeded ten years from the date of manufacture.  Most smoke detectors have the date of manufacture printed on the back of the detector.  Working smoke detectors are the most important element in the protection of your family from fire.  As a reminder, smoke detectors should be tested monthly, and their batteries should be replaced at least once a year.

The San Luis Fire Department does not service, inspect, or recharge portable fire extinguishers. For these services, please contact a local vendor.

Yes. For a nominal fee, the City of San Luis Fire Department offers CPR and/or First Aid training to the public. Individuals, groups, or businesses interested in the training should contact Fire Administration at 928-341-8550 for details and availability.

An ISO Rating (sometimes called an insurance rating) gauges the local fire department's fire protection capability to respond to structure fires based on housing densities and the distance of structures from (usually 3 to 5 miles) a fire station. The ISO rating for the City of San Luis is 3. 

County islands within the city limits may have a different rating.

Yes. We will be more than happy to assist you with changing the batteries in a smoke detector if the smoke alarm is too high for the resident to reach, or if the resident is disabled or elderly and unable to climb on a ladder to replace the batteries. Please make sure you have the correct battery type for your smoke detector.

This is done for everyone's safety, primarily for the safety of our patients, fire department personnel and to maximize our personnel’s effectiveness attending to an emergency.  By blocking traffic lanes with our Fire Apparatus, personnel at the scene can focus on patient care, extrication, patient packaging and movement.

The City of San Luis' fire code is based on the National Fire Protection Association 2018 Edition. It is then amended with city-specific amendments and adopted approximately every five years.

No, burning of household trash is not permitted within City Limits of San Luis.  Open burning of tree limbs, paper and wood material is allowed but you must obtain a burning permit.  Open burning for cooking and warmth are permitted and do not require a permit.

The City of San Luis Fire Department cautions residents against open burning because of the potential of the fire spreading by either windblown fire brands or unattended and unintended fire spread to other materials or structures.

Burn Permits are required and must be obtained from the Arizona Department of Environmental Quality.  Please refer to the ADEQ websites for additional information.

ADEQ Burn Permits

AQD | Open Burn Permit | ADEQ (azdeq.gov)

ADEQ Burn Permit Brochure

open_burn.pdf (azdeq.gov)

ADEQ Burn Permit Application

ARIZONA DEPARTMENT OF ENVIRONMENTAL QUALITY (azdeq.gov)

If you have any questions, please call the City of San Luis Fire Department offices at (928) 341-8550.

The Fire Department does not provide this service. Please contact the Injury Prevention Program at the Yuma County Public Health Services District by calling 928-317-4680.

You can contact the City Clerk’s Office at 928-341-8520 to submit a public records request or visit the city’s website to submit one electronically by clicking here.

The San Luis Fire Department does not remove bees. Personnel will assist only if there is imminent danger to a person or pets. If the bees are swarming and do not pose a threat to people or pets and you would like to have them removed, you will need to contact a pest control company or a Beekeeper to address the issue.

The Fire Department will unlock your vehicle if a child or pet is inside or if the engine is running. When a child or pet is locked inside and temperatures put them at risk for heat exposure or heat-related injuries, our response will be under emergency response criteria (with lights and sirens). 

If there is no life threat, our response will be under normal traffic criteria (no lights, no sirens, and obeying all traffic flow laws.  Should the assigned apparatus be needed at an emergency event, it will be reassigned to that event and will either be reassigned to your event upon completion of the emergency event or another apparatus will be assigned to your request.

We do not offer opportunities to complete community service hours through our department.  Other city departments may offer this opportunity. You may contact the Human Resources Department at (928) 341-85279 to find out about any possible opportunities.

We do not offer these services. However, arrangements may be made to access a fire hydrant for this purpose—Contact City of San Luis Billing & Collections at 341-8570 for more information.

San Luis Fire Department personnel will gladly check your blood pressure.  Drop by one of our fire stations and ask.

The fire department will assist depending on the circumstances.  If it is safe for our personnel to rescue the cat, we will.  Please understand that our response to your request will not be with lights and sirens and may be delayed if our personnel are needed for a higher-priority emergency event.

Cats generally climb up in a tree because they feel threatened.  Once the circumstances change, they usually come down on their own.  You might try coaxing them down by opening a can of tuna and waiting for the cat to come down on its own.

If the cat is on a power pole, we will respond to evaluate the situation.  We may determine that it is better to call the power company to retrieve the cat safely.

If it is a public fire hydrant, please call San Luis Public Works Department at (928) 341-8577.  If it is a private fire hydrant, the property owner is responsible for all repairs.  

When an emergency vehicle is driving with its lights and sirens on, it is heading to attend to an emergency.
 
When an emergency vehicle is heard and/or seen, drivers should carefully pull to the right of the road and stop.  If they are at an intersection or stopped in traffic when the emergency vehicle is approaching, drivers should remain stopped and wait until the emergency vehicles have passed.  Do not make quick or erratic maneuvers.  Arizona law is very specific; drivers must yield the right-of-way to emergency vehicles.  Drivers also should stay 500 feet behind emergency vehicles.

Make sure your address is visible from the street.  The numbers should be three or four inches in height and be reflective.

When the fire department responds to a given location, it may be delayed in arriving if the address is not seen from the street.  Although it is easy to spot a column of smoke from a house fire, medical emergencies are not.  Personnel may spend critical time searching for the correct address.  

Fire Department units are dispatched according to information received by the 9-1-1 operator.  The City of San Luis Fire Department is prepared to deal with the worst that could happen at any given incident.  

Our 9-1-1 dispatchers will send sufficient fire apparatus to the reported event based on what they are told.  Many times, the first arriving apparatus can resolve the issue and will release unneeded equipment and personnel.  Dispatched equipment and apparatus may be on scene, and appear to be unused, unneeded and a waste of resources for what appears to be a “simple” incident. However, without a complete evaluation by the first arriving crews, we cannot assume the extent of the emergency. If we are mistaken, the citizen and their property may be at risk.

Please contact the City of San Luis Building Safety Department at 928-341-8565 to report an unsafe situation or code violation. An inspector will verify any code violation and issue corrective notices, as applicable.

There are two basic reasons for this practice.  Dangerous gases and dark smoke accumulate in a burning building, making it almost impossible for firefighters to see in those conditions.  When a hole is made in the roof, the smoke and gases escape as heat and smoke rise through the opening, making it much easier for the firefighters in the building to see.  It also reduces the possibility of backdrafts and flashovers.  

Another reason to cut a hole in the roof is to see how far the fire has progressed.  One of the fastest avenues through which fires spread is the attic.  Firefighters may forestall a fire on a roof by cutting holes to access the attic and stop the fire from spreading through the attic.

The State of Arizona permits the sale of “safe and sane” fireworks for citizens to use. This class of fireworks is available from retail stores. Aerial display devices are prohibited.

The City of San Luis has prohibited using, displaying, or discharging all fireworks within city limits.  This is to protect you and your property from reckless and irresponsible use.

The City of San Luis Fire Department recommends that you leave fireworks displays and celebrations to the professionals. This allows you to safely enjoy the celebrations without concern of injury or fire.

The San Luis Fire Code requires a key box on every occupancy (except private residences R-3) where off-site monitoring notifies the fire department. Private residences may install a key box and provide the key to their local fire station for citizens who may not be able to get to the door in case of emergency. For more information, contact the Fire Department.

The KNOX-BOX® Rapid Entry System was specifically developed for the fire department.  With one master key, Fire personnel can gain access to commercial and residential property.  Over 11,500 departments nationwide use Knox key boxes, vaults, Haz-Mat cabinets, key switches, locking FDC caps, and padlocks. Please call the Fire Department at 928-341-8550 with any questions or to obtain an application for a KNOX-BOX®.

Make sure fire hydrants have a three-foot area clear of debris and obstructions. In case of a structural fire, firefighters will need to quickly access the hydrant for water supply. An obstruction of fencing, tree branches, bushes, weeds, or brush may cause a delay as firefighters try to get water to extinguish a fire.

Do not block a fire hydrant by parking a vehicle next to it.  Vehicles cannot be parked any closer than 15 feet to a fire hydrant from any direction.  This space is required to be kept clear of vehicles, even if the curb IS NOT PAINTED RED. 

Remember, your actions may delay the ability to supply water to an emergency that continues to grow until intervention is taken.

Sometimes, several units are dispatched to the same incident. The first unit may have arrived on the scene, surveyed the situation, and informed the dispatcher that it was under control and that additional resources were no longer needed.

The City of San Luis Fire Department does not sell, trade, or give away patches, T-shirts, or other departmental items due to security, economic, and safety concerns.

The adopted Fire Code contains regulations for the use and storage of barbecues on specified balconies, patios and decks of residential structures having more than two dwelling units.  These include apartments, condominiums and townhouses (except for townhouses located on individual parcels).

The following are the applicable sections from the Fire Code:

308.1.4.  Open-Flame Cooking Devices. Charcoal burners and other open-flame cooking devices shall not be operated on combustible balconies or within 10' (3,048 mm) of combustible construction.

Exceptions:

One- and two-family dwellings.

Where buildings, balconies and decks are protected by an automatic sprinkler system.

LP-gas cooking devices having LP-gas container with a water capacity not greater than 2-1/2 pounds [nominal 1 pound (0.454 kg) LP-gas capacity].

Summary of the above code:
Charcoal Barbecues—It is acceptable to store the barbecue unit on a combustible balcony (i.e., wood) but it is not acceptable to operate it on a combustible balcony or within 10' of combustible construction (which includes the surrounding walls and overhangs above).  It is acceptable to operate the barbecue on a balcony if the balcony, deck, overhangs and adjacent walls are of noncombustible construction or if the buildings, balconies, decks and overhangs are protected by an automatic fire sprinkler system.  

Liquefied Petroleum Gas (LPG/Propane) Barbecues—It is not acceptable to store or operate an LPG barbecue with a propane fuel container size greater than one pound on a combustible balcony or within 10' of combustible construction (which includes the surrounding walls and overhangs above).  It is acceptable to operate the barbecue on a balcony if the balcony, deck, overhangs and adjacent walls are of noncombustible construction or if the buildings, balconies, decks and overhangs are protected by an automatic fire sprinkler system.

No. The City Prosecutor does not represent individuals in private legal matters and cannot provide any legal advice to individuals. If you need help with a personal legal matter such as filing a lawsuit, creating a will, or defending against a criminal charge, you may want to contact a private attorney. If you do not know an attorney in your area, the State Bar of Arizona’s website has a feature that allows users to search for an attorney by county and area of practice.

The San Luis City Prosecutor is responsible for misdemeanors and some civil violations within the City of San Luis.

Felonies and most offenses committed by juveniles within the City of San Luis are prosecuted by the Yuma County Attorney’s Office.

The Prosecutor’s Office is not an investigatory agency.  The San Luis Police Department investigates criminal offenses in the City of San Luis.  All suspected criminal activity should be reported to the San Luis Police Department at 1030 Union St, San Luis, AZ 85349 or the police department's non-emergency number at 928-341-2420.  In the event of an emergency or a life-threatening situation, call 9-1-1.

Only the Municipal Court can grant a continuance. You must file an appropriate motion with the Municipal Court. You can pick up forms from the San Luis Municipal Court at 767 N William Brooks Avenue, San Luis, AZ 85349, open Monday through Friday· 8:00 a.m.–5:00 p.m., Telephone: (928) 341-8595.

The City Code is available here.

A private person cannot press charges against another person in Arizona. Only the police or the prosecutor can bring criminal charges against another person. If you wish to lodge a criminal complaint about someone, call the San Luis Police Department at 928-341-2420.

No. The City of San Luis, through the police department or the City Prosecutor, not you, has charged the defendant with a crime. Although the decision to prosecute or dismiss a case is made by this office, we do consider the wishes of victims when making that decision.

If you are a victim or a witness of a crime, you may have to testify at trial. However, most cases are settled without trial.

Contact the San Luis Municipal Court and speak with a clerk.

Contact the Arizona Motor Vehicle Division at:
Address: 2165 Gila Ridge Rd. Yuma, Arizona
Phone: (800) 251-5866

A Plea Agreement is a written contract between the defendant and the prosecutor, which outlines an agreement reached between the parties regarding disposition the charges in a case. Plea agreements may include dismissal of some charges in exchange for a plea of guilty to other charges; or it may be that the defendant and the prosecutor agree on a particular sentence in a case.

If you have received a citation and can't make your court appearance date, contact the San Luis Municipal Court at 928-341-8595 for information.

The City Prosecutor may discuss a case with a defendant as long as the defendant is not represented by an attorney. If a defendant is represented by an attorney, the Prosecutor can speak only to the attorney.

Victims have a right to speak to the City Prosecutor about their case. If you are a victim wishing to speak with the City Prosecutor, please contact our office to make an appointment.

Court proceedings are open to the public. Victims have a right to be present at all hearings.

You must appear at all court hearings including your arraignment or it may result in a warrant being issued for your arrest and incurring additional charges. If you have civil charges and fail to appear, your driving privileges may be suspended, and you may incur additional fees. You may either file a written motion to continue a court date or come in during the courts' regular business hours and request a motion to submit to the judge.

Changes of court dates will not be handled over the phone. Please contact the court prior to your court date if you need to reschedule your arraignment. All requests for continuances must be made in writing no later than five days prior to the scheduled hearing. Requests are not granted automatically, it is your responsibility to find out if your request has been granted or not.

You can contact the court to see if there are any outstanding warrants against you.

Your arraignment court date is listed on your citation or release paperwork. All subsequent court hearings are provided to you in writing at a hearing. If you have any questions about your court date, please contact the court at (928) 341-8595.

If you wish to speak to a judge about your or someone else’s case, you may only do so at a scheduled hearing, the judges are not allowed to speak to you otherwise. You may write a letter/motion to the judge, but the letter will become part of the court file and will be part of the public record. When submitting correspondence to the court, please include name, date of birth, mailing address, phone number and case or complaint number. Clearly state what is being requested of the court.

Please allow at least 10 days from the date the ticket is issued for the officer to file the citation with the court. Please call the court at (928) 341-8595 for specific information.

Only the Prosecutor can request that charges be dropped against someone. You may contact the City Prosecutors Office at (928) 341-8598. 

Your request must be put into writing and there will be a research fee of $17.00 that will need to be paid before the court can begin the research (A.R.S. 22-404B). The court will then research the court documents/records for your request. See the Records Request tab on the home page. 

An abstract is the paperwork the court provides to the Motor Vehicle Department that lifts the request to suspend the driver's license. An abstract is produced when all sanctions/fines/fees are paid in full. Abstracts are valid only from the specific court that requested the hold to be placed on the driver's license. San Luis Municipal Court can only issue an abstract on cases filed in San Luis Municipal Court. You may obtain an abstract from the court to take to MVD for immediate clearance or the court will send an abstract to MVD through our normal course of business.

The San Luis Municipal Court is located at 767 N. William Brooks Avenue San Luis, AZ 85349. Our building is across the street from Arco and Chevron, diagonal from Triple B. We are next door to the City Prosecutor’s Office. 

The law states (A.R.S. Section 21-236) that an employer shall not refuse to permit an employee to take leave of absence from employment for the purpose of serving as a juror or dismiss an employee because of juror service. However, an employer is not required by law to pay employee's their regular salary or wage when on jury service. Please check your employer's policy.

Appropriate attire is mandatory for any court appearance, whether as a participant in a case, a witness, or an observer. Dress conservatively; refrain from wearing shorts, cutoff jeans, tank-tops, halter-tops, or shirts that show your midriff. All hats and sunglasses must be taken off prior to entering the courtroom.

Meetings of the City Council are held on the second and fourth Wednesday of every month unless otherwise noticed. Special meetings are called by the City Council from time to time.

You can subscribe online to receive the City Council agendas, or you may email a written request to the City of San Luis City Clerk's Office at cityclerksoffice@sanluisaz.gov.

Yes, any citizen who wishes to address the Mayor and City Council during a meeting is provided an opportunity to speak. Prior to the start of the meeting, you must fill out a form entitled Speaker Request Form, which is provided at the door. Legibly print your name, date, and the group you represent (if any), the topic on which you wish to speak, and the agenda item number. Give the completed form to the Deputy City Clerk.  When your name is called, please step up to the podium, state your name and address for the record, and proceed to speak clearly into the microphone.

If you wish to speak about something that is not on the agenda, you may do so during the "Call to the Public" portion of the meeting.  You are limited to three (3) minutes of speaking time. While you may speak to the Council on any subject at this time, the Mayor and Council cannot discuss or take action on any item that is not on the agenda.

The agendas for the council meetings will be posted on our website, and they are also posted at City Hall, the Police Department, Fire Station No. 2, and Municipal Court. Copies are also available in the City Clerk's Office for those who care to stop by and pick one up.

In addition, Minutes are taken at each meeting. They are the official record of the proceedings at each meeting. The Minutes will be approved and accepted by the council at the next scheduled council meeting. Once they have been approved as written, they will be available on the website and for review at the City Clerk's Office.

The meetings are also live-streamed during the meeting and are available for later viewing on our YouTube channel.

The records found on the website are ordinances, resolutions, orders, meeting minutes, meeting summaries from boards, commissions, and City Council, as well as contracts and election-related records.

Arizona State Statutes allow charging to compile and copy records. Payment is collected in full before documents are copied, reviewed, redacted, or otherwise processed. Click here to view the City of San Luis Public Records Request Fee Schedule.

Arizona law states that a public agency must respond "promptly", although promptly is not defined by statute. "Promptly" depends on what is reasonable under the circumstances. The length of time it takes depends on activity, volume, and scope. However, the City of San Luis is committed to providing requested records as quickly and efficiently as possible.

The City Clerk's Office maintains contracts and other public records for the City of San Luis. The public can request this information via our Public Records Request Portal or in person. If you cannot find a document, please contact the City Clerk's office at (928) 341-8520 or via e-mail at cityclerksoffice@sanluisaz.gov.

The San Luis City Code is available online.

Please visit the Upcoming Elections page for the latest information.

A candidate for City Office must meet the following qualifications as set forth in A.R.R. §9-232 at the time of election:

• United States citizenship
• Must be eighteen (18) year of age or older
• Must be a qualified elector of the City of San Luis
• Has resided in the City of San Luis or any are annexed to the city for at least one (1) year preceding the election
• Must be able to speak, write, and read the English language per A.R.S. § 38-201
• Has not been convicted of a felony or unless civil rights have been restored

All other questions about running for local offices should be directed to the City Clerk's Office at cityclerksoffice@sanluisaz.gov or by calling (928) 341-8520.

In order to obtain a Candidate Packet, please contact the City Clerk's Office to schedule a meeting with the City Clerk to review the packet and submit a Candidate Statement of Interest before circulating Nomination Petitions.

Please visit Service Arizona to register to vote or to update your current voter registration information.

You may also download a printable Arizona Voter Registration Form and turn it into Yuma County Voter Services at 102 S. Main Street, Yuma, AZ 85364.

For Overseas Citizens and Military Voters, please visit the Federal Voting Assistance Program website.

Yes, we will bill your insurance company as a courtesy to you as long as we have the insurance membership information and the service meets the insurance criteria regarding medical necessity, otherwise, the patient is responsible for the transportation fee. For automobile accidents and work-related injuries, the corresponding parties will be billed for the fees if the required information is submitted. 

For questions regarding your bill, please contact Ambulance Billing Service at 928-341-2467, Monday through Friday, from 7:00 am to 6:00 pm. 

We accept Visa, Mastercard, American Express and Discover.

At this moment we are unable to process payments online.

Ambulance transport rates in the City of San Luis and in Arizona are established and regulated by the Arizona Department of Health Services, which sets rates every year. 

Yes, we accept HSA cards. Please contact us to provide us with your information. 

Yes, you can make a payment by telephone. Call Ambulance Billing Services at 928-341-2467, Monday through Friday, from 7:00 am to 6:00 pm. Please have your invoice/account number and credit card information ready for payment. 

If you are unable to pay the full amount of your bill, please contact our Ambulance Billing Services team at 928-341-2467, Monday through Friday, from 7:00 am to 6:00 pm.

You may receive an invoice for one or more of the following reasons:

• You may need to provide a copy of your insurance card, auto liability, or worker’s compensation information. 
• You may also need to submit your signature authorizing us to submit a claim to your insurance on your behalf. 
• You may also be responsible for a coinsurance, copay, or a deductible amount. If you feel that your insurance has incorrectly processed your claim, please contact your insurance company for further information.

• Based on your insurance policy criteria, your transport may have not been deemed medically necessary. You are encouraged to check with your health insurance to determine which emergency medical services are covered under your insurance plan.

If any information is missing, a letter and form will be mailed to you requesting the necessary documentation. If you have not received these forms, please call 928-341-2467 to request them. 

If you are a patient or legal representative wanting to obtain emergency medical services records, you may submit a request:

• In person at San Luis City Hall, located at 1090 Union St, San Luis, AZ 85349
• Electronically through the City Clerk’s Office Public Records Request Online Portal.  

Additionally, you may contact the City Clerk’s Office by phone at 928-341-8520, Monday through Friday, from 7:00 am to 6:00 pm.

We do not offer discounts on ambulance transportation fees.

Arizona Revised Statutes Title 36. Public Health and Safety § 36-2239, subsection D, prohibits discounts on ambulance bills. It states “…an ambulance service shall not charge, demand or collect any remuneration for any service greater or less than or different from the rate or charge determined and fixed by the department as the rate or charge for that service.” 

If no payments are received, your account may be sent to a collections agency. To prevent this situation, please contact us to review payment options available at 928-341-2467, Monday through Friday, from 7:00 am to 6:00 pm.

No. You will not receive a bill for a situation in which a patient is not transported to a hospital. 

 Sixty (60) years of age or older

790 E Cesar Chavez Blvd, San Luis, AZ 85336

No. There is no membership fee.

During regular business hours 6:00 am - 2:30 pm; Monday through Friday.

Yes. Transportation is provided to and from the facility.

Recreational, social and educational activities for *independent older adults age 60 and older.

*an independent adult requires no supervision and is capable of planning and executing activities of interest at the Senior Center.

Yes, lunch is served at 11:00 am. The suggested donation for lunch is $2.00

Children are not allowed to participate in Senior Center activities except if they are part of a special program from the school district.

Yes.

 Please call our office at (928) 341-8538 to get more information.

All class registrations and payments are to be made directly to the class instructor at the day and time of each class.

No, we only provide physical copy of our registration form. Parents need to stop by to pick up and complete directly with each instructor.

Please let us know and we will check our lost and found area.

Monday through Friday 7:00 a.m. – 6:00 p.m.

Please contact HR Department at 928-341-8579.

Please call our office at (928) 341-8538 to get more information.

Yes, please call our office at (928) 341-8538 to get more information.

PPEP Park, Joe Orduño, Eligio Ramirez, Joe Cabello and Sandoval Park.

Weekdays $15 and Weekends $20. Cost is per Ramada.

Yes, and it’s $25.00

Per Security reasons the use of Bouncing Castles or Water Slides are mot allowed at City Parks.