Frequently Asked Questions

Yes, we will bill your insurance company as a courtesy to you as long as we have the insurance membership information and the service meets the insurance criteria regarding medical necessity, otherwise, the patient is responsible for the transportation fee. For automobile accidents and work-related injuries, the corresponding parties will be billed for the fees if the required information is submitted. 

For questions regarding your bill, please contact Ambulance Billing Service at 928-341-2467, Monday through Friday, from 7:00 am to 6:00 pm. 

We accept Visa, Mastercard, American Express and Discover.

At this moment we are unable to process payments online.

Ambulance transport rates in the City of San Luis and in Arizona are established and regulated by the Arizona Department of Health Services, which sets rates every year. 

Yes, we accept HSA cards. Please contact us to provide us with your information. 

Yes, you can make a payment by telephone. Call Ambulance Billing Services at 928-341-2467, Monday through Friday, from 7:00 am to 6:00 pm. Please have your invoice/account number and credit card information ready for payment. 

If you are unable to pay the full amount of your bill, please contact our Ambulance Billing Services team at 928-341-2467, Monday through Friday, from 7:00 am to 6:00 pm.

You may receive an invoice for one or more of the following reasons:

• You may need to provide a copy of your insurance card, auto liability, or worker’s compensation information. 
• You may also need to submit your signature authorizing us to submit a claim to your insurance on your behalf. 
• You may also be responsible for a coinsurance, copay, or a deductible amount. If you feel that your insurance has incorrectly processed your claim, please contact your insurance company for further information.

• Based on your insurance policy criteria, your transport may have not been deemed medically necessary. You are encouraged to check with your health insurance to determine which emergency medical services are covered under your insurance plan.

If any information is missing, a letter and form will be mailed to you requesting the necessary documentation. If you have not received these forms, please call 928-341-2467 to request them. 

If you are a patient or legal representative wanting to obtain emergency medical services records, you may submit a request:

• In person at San Luis City Hall, located at 1090 Union St, San Luis, AZ 85349
• Electronically through the City Clerk’s Office Public Records Request Online Portal.  

Additionally, you may contact the City Clerk’s Office by phone at 928-341-8520, Monday through Friday, from 7:00 am to 6:00 pm.

We do not offer discounts on ambulance transportation fees.

Arizona Revised Statutes Title 36. Public Health and Safety § 36-2239, subsection D, prohibits discounts on ambulance bills. It states “…an ambulance service shall not charge, demand or collect any remuneration for any service greater or less than or different from the rate or charge determined and fixed by the department as the rate or charge for that service.” 

If no payments are received, your account may be sent to a collections agency. To prevent this situation, please contact us to review payment options available at 928-341-2467, Monday through Friday, from 7:00 am to 6:00 pm.

No. You will not receive a bill for a situation in which a patient is not transported to a hospital.